Meeting point and arrival notes

Order and timing may vary depending on season and operations. Use this guidance to plan a smooth arrival for your tour day.

Arrival buffer

Please arrive 10–15 minutes early so we can complete check-in and start on time.

If your arrival is delayed, follow the contact instructions in your booking confirmation.

Where to meet

Your meeting location will be shown in your itinerary details. On the tour day, look for the tour guide at the agreed point.

  • Bring your booking details (email or reference number).
  • Wear comfortable shoes for walking in the city.
  • Be ready for short waits during busy seasons.

Late arrival

If you arrive after the start time, the group may have already begun. Contact support as soon as possible so we can advise the next best step.

Tip: Message or call support promptly—timing depends on crowd flow and local operations.

Pace and walking

The schedule is designed for a comfortable sightseeing pace, but stop-by-stop suitability can vary. If you need adjustments, reach out to support in advance.

Walking pace Moderate
Breaks As scheduled
Fit Depends on stops

Want to share specific arrival details? Send your enquiry so we can match your timing as closely as possible.

Contact us about your arrival

Request tour options for my dates

Tell us when you want to travel. We’ll route your enquiry to the right team so you can compare day-by-day options.

Meeting point: We’ll confirm the exact location after we match your dates.

Arrival buffer: Please plan to arrive 10–15 minutes early.

Late arrival: If you’re running late, contact support and we’ll guide the next step.

Need help choosing dates?

By sending this enquiry, you’ll be redirected to a confirmation page.

Cancellation and refunds

For tour changes, cancellations, and refund timing, the outcome depends on timing and circumstances.

What this depends on

  • When you cancel or request a change
  • Whether the booking can be rescheduled to the same or a similar itinerary
  • Operational factors such as partner availability and local scheduling

Refunds and credits, explained simply

Depends on timing and circumstances. In many cases, we aim to offer a fair resolution that matches your request and the tour’s operational reality.

  • We review each case based on your request timing
  • We may propose alternatives when refunds are not fully available

Need help with your booking?

If your plans have changed, contact us as soon as possible so we can check the best available option for your dates.

Send an enquiry Meeting and support

Tip: Include your tour dates and the number of travelers.

Full details

For complete terms, see the Refund and Cancellation Policy.