Refund and Cancellation Policy

1) Definitions

• Order — a request you place through our checkout/order flow.
• Cancellation — ending the order before it is fulfilled.
• Refund — returning money already paid (if applicable).
• We/Us — temposcaley.com.

2) If you cancel (customer-initiated)

If you cancel your order, we will review whether it has already been processed or fulfilled. If cancellation is possible before fulfillment, we will stop processing where practical.

Refund timing and whether a refund is available depends on the order status at the moment we receive your cancellation request.

3) If we cancel (company-initiated)

We may cancel an order in cases such as inability to fulfill, errors in pricing/availability, or other operational reasons. When we cancel, we will notify you and, where applicable, process refunds for amounts already paid.

4) Refunds: processing and timelines

Where a refund is due, it will be processed using the original payment method. Processing time depends on your bank/payment provider and may take additional time after we initiate the refund.

To request a refund or confirm status, contact us using the details in the footer.

5) Pre-contract information and withdrawal notices (distance/electronic contracting)

For distance/electronic contracting with consumers, we provide the mandatory pre-contract consumer information and withdrawal notice items as required by Закон України «Про захист прав споживачів», стаття 13, стаття 14, стаття 15.

6) Provider information in e-commerce (direct access)

In our e-commerce activities, we ensure direct, simple and stable access to legally required provider information as required by Закон України «Про електронну комерцію» № 675-VIII, стаття 7.

7) Language

If required for electronic commerce activities in Ukraine, we apply the rules regarding the procedure for use of the state language in electronic commerce as referenced by Закон України «Про електронну комерцію».

8) Personal data and communications

If you submit requests or contact us, we process personal data in accordance with Закон України «Про захист персональних даних» № 2297-VI. Where required, we obtain the appropriate consent and handle your rights regarding your personal data.