Accessibility

1) Before you arrive

If you need assistance due to reduced mobility, sensory impairments, or other accessibility requirements, please contact us in advance so we can confirm the most suitable meeting point and guidance for your situation.

• Tell us what support you need (for example, step-free access guidance, slower pace, or clear instructions for orientation).
• Share your preferred communication method and any time window for your tour.
• If you use mobility aids, let us know which type (e.g., wheelchair, walker), so we can plan the safest approach.

2) Meeting points and on-site support

We aim to provide straightforward and timely support at the meeting point. Depending on the tour and location, access routes may vary.

• Our team will provide clear instructions to help you reach the meeting location.
• We can provide reasonable assistance with boarding or moving between areas where feasible.
• If a route is not fully accessible, we will try to offer an alternative approach or meeting point.

3) What we can and cannot guarantee

We will make reasonable efforts to accommodate requests; however, some buildings, streets, or public areas may have limitations that are outside our control. We encourage you to contact us before your visit so we can set expectations accurately.

4) Contact for accessibility requests

To request assistance, please reach out using the contact details below:

5) Information for clarity on the contractual relationship

If your booking is made remotely, we provide mandatory pre-contract consumer information and notices in accordance with Закон України «Про захист прав споживачів», стаття 13, стаття 14, стаття 15. We also ensure legally required provider information used in electronic commerce is available through direct, simple and stable access in accordance with Закон України «Про електронну комерцію» № 675-VIII, стаття 7.