Privacy Policy

1) Personal data we collect

Depending on how you interact with our services, we may process:

• Contact details you provide (e.g., name, email address, phone number).
• Request details (e.g., tour booking inquiry information you submit).
• Technical and usage data (e.g., pages viewed, device/browser information, and identifiers used for analytics/measurements when enabled).

If you provide payment-related information through third-party processors, we may only receive data necessary to manage your request/contracting as provided by those processors.

2) How we use personal data

• To respond to your inquiries and manage bookings/requests.
• To communicate with you about products, services, and confirmations related to your request.
• To improve our website and services, including analytics and performance measurement.
• To comply with legal obligations and resolve disputes.

We process personal data in accordance with applicable Ukrainian law, including: Закон України «Про захист персональних даних» № 2297-VI.

3) Cookies and similar technologies

We may use cookies or similar technologies for analytics/measurement and website performance. Where such technologies involve personal data, we handle them in line with applicable rules on consent and data subject rights under: Закон України «Про захист персональних даних» № 2297-VI and Закон України «Про електронну комерцію» № 675-VIII.

You can review your browser settings to control cookies. If our website uses identifiers for analytics/marketing, we ensure disclosures and user choices consistent with the law.

4) Legal bases (Ukraine)

We process personal data based on applicable legal grounds, including when:

• Processing is necessary to fulfill our obligations related to your request/contracting or to take steps at your request before entering into a contract.
• Processing is necessary for legitimate interests, provided such interests do not override your rights and freedoms.
• You have provided consent where required by law (for example, for certain cookies/identifier usage and marketing purposes where applicable).
• Processing is required to comply with legal obligations.

5) Data sharing

We do not sell your personal data. We may share personal data only where necessary to:

• Provide requested services (e.g., communication/fulfillment partners acting on our behalf).
• Operate the website and analytics tools.
• Comply with law or respond to lawful requests.

When we share data with processors, we take reasonable measures to ensure appropriate confidentiality and protection.

6) International transfers

If personal data is processed outside Ukraine by our service providers, we will take measures intended to ensure an adequate level of protection consistent with applicable requirements.

7) Storage period

We keep personal data for as long as needed to fulfill the purposes described in this policy, and for periods required by applicable Ukrainian law, dispute resolution, or operational necessity. We then delete or anonymize data in a lawful manner.

8) Your rights

Under Ukrainian law, you may have rights regarding your personal data, including access, correction, and (where applicable) deletion or restriction of processing, as well as the right to withdraw consent. For details, see: Закон України «Про захист персональних даних» № 2297-VI.

9) Contact for privacy inquiries

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

For electronic commerce and distance/electronic contracting in Ukraine, we also ensure legally required pre-contract and provider information is available and accessible in accordance with: Закон України «Про електронну комерцію» № 675-VIII, стаття 7, and distance/electronic consumer information requirements under: Закон України «Про захист прав споживачів», стаття 13, стаття 14, стаття 15.